Last updated: [DATE OF LAUNCH]
The Quiet Rewind is the trading name of Nix Bonham, of 3 Perrymead, Manchester, M25 2QJ. We are the data controller for the personal information described in this policy.
We collect information you provide directly, including your name, email address and any details you share when booking a session, joining our mailing list, applying for The Reclamation, creating a membership account or accessing a free resource. [NEW: account and membership details, and which meditations you've unlocked or listened to]
Where you engage in coaching or therapeutic work with us, this may also include information about your wellbeing, personal circumstances or health. This is treated as special category data under UK data protection law and handled with extra care.
We use your information to provide our services, respond to enquiries, process bookings and payments, manage your membership and, where you've opted in, send marketing communications. We rely on your consent, the steps necessary to perform our contract with you, and our legitimate interests in running the business as the legal basis for processing. Where special category data is involved, we rely on your explicit consent.
We never sell or share your data for marketing purposes. We use trusted third-party services to run parts of our business, currently including Flodesk (our email marketing platform), Acuity Scheduling (our online booking system), Google Forms (for applications), [PAYMENT PROVIDER, e.g. Stripe], Klarna (if you choose to pay in instalments) and [WEBSITE AND APP HOST]. These providers process data on our behalf under their own privacy and security terms.
We retain personal information only for as long as reasonably necessary to provide our services, meet legal or accounting obligations, or as you would reasonably expect, after which it is securely deleted. [NEW: what happens to a member's account and data after they cancel]
Under UK GDPR, you have the right to:
The Quiet Rewind is registered with the Information Commissioner's Office (ICO), registration reference ZA908636. [Update the ICO registration name from Nic Bonham Coaching to The Quiet Rewind]
[TO CONFIRM ONCE BUILT: list only the cookies the new site and app actually use, for example keeping members signed in, and any analytics. If analytics are used, a cookie banner is needed.]
Questions about this policy, or requests relating to your data, can be sent to [email protected].